Dealing with a car insurance claim can almost be as frustrating as the accident itself. While you’re going through a traumatic experience and trying to get everything back to normal as soon as possible, it’s best to know your rights on which repair shop you can and cannot use.
Your insurance company might recommend a specific repair shop. However, you do not have to use this repair shop if you do not want to.
Your insurer will work with a car repair shop that they have deemed as reliable and trustworthy to carry out required repair work. They will have verified that the repair shop has met the company’s quality standards, which may include specific equipment and training requirements. As such, the auto shop will know how to handle insurance claims and repairs, which may result in the work being completed sooner rather than later.
Your insurance company’s adjuster might advise against choosing a different repair shop, especially if you are thinking of going with a shop that you have not worked with in the past.
Generally, as long as you choose a reputable repair shop, you should have no issues making an insurance claim. However, if you work with a shady repair shop that tries to inflate costs, lie about the manufacturer’s parts, or otherwise, the insurance company could deny your claim.